Shipping policy

Shipping & Delivery

All orders placed on Bakerscandc.com are shipped via FedEx or UPS to ensure fast and reliable delivery service. Standard shipping rates are calculated based on your shipping location and the packed weight of the order. All orders will be processed on the on the following business day. In the event that we are out of stock on an item we will contact you via the email address on the order. If we do not get a response with one business day we will send the order minus the out of stock items and credit the cost of the item(s) and shipping of that item. Once an order ships we will send tracking information to the customer to ensure the order is able to be tracked. The tracking information will be sent to the email address in the order. Bakerscandc.com is not responsible for any delays in shipment that are out of our control. i.e. adverse weather delays, third party ( FedEx) delays and/or errors. We highly recommend expedited shipping and Cold Packs with all perishable items being shipped. This includes but is not limited to: all chocolate products and all other perishable items that could negatively be affected by warm weather. Baker’s C&C  is not responsible for any items that are effected by shipping during hot weather. The responsibility of adding cold packs and expedited shipping falls upon the individual who places the order. We also cannot guaranty that any of the 10 and 11 pound chocolate bars will arrive in one piece. In fact the majority of the 10 and 11 pound chocolate bars will NOT arrive to you in one piece. Please notify Customer Service within 24 hours of delivery of your order with any damage reports and/or errors by emailing info@bakerscandc.com. Bakers C&C is not responsible for address correction costs from the shipping company. All shipping charges will be charged to the payment method used on the order. Shipping for orders over 150 lbs will require a separate shipping quote. Please contact us by phone 801-487-3300 0r email info@bakerscandc.com to get a freight quote.

 

Inventory Discrepancies

At Bakers C&C  we warehouse over 20,000 SKU's to offer our customers the broadest selection available. At times we are human and there are small discrepancies with a product or quantity of a product you order. If this happens to be the case, we will notify you via email of the options with your specific case and await your response before completing your order. If we have not received a response within 1-business day of our initial correspondence we will remove the item(s) in question, credit your account for the item and the shipping for those items, and ship the order as is. For any questions regarding order information please email us at info@bakerscandc.com

 

Chocolate Warm Weather Shipping

At Bakers C&C we make every effort possible to ensure that your chocolate and other food items arrive in the best possible condition. However, due to temperature variations across the country that are out of our control, we cannot guarantee the unmelted or melted status of chocolate products that are shipped during the warm months. We encourage expedited shipping options to help minimize the risk of melting issues. In most cases our chocolate is used for the purpose of confectionery creations and is melted down to use anyway and this is not a large issue. If you have any further questions regarding warm weather shipping, please feel free to contact us at (801)-487-3300.